FAQs

Here are all the answers to our frequently asked questions. If the query you have isn't listed here, please contact us directly and we will be happy to help

Account: I’ve forgotten my password, what do I do?

We know how you feel!! Don’t worry, it’s super easy to change your password and reset it, just click on the ‘My Account’, and then 'Forgot My Password' to follow the instructions there

Account: How do I update my email on my account?

Account: How do I unsubscribe from the mailing list?

Orders and deliveries: When will my order arrive?

Orders and deliveries: How much is delivery?

Orders and deliveries: Will it fit in my letterbox, and do I have to be in for delivery?

Orders and deliveries: Can I share my order on social media?

Orders and deliveries: How do I cancel an order?

Orders and deliveries: What do I do if I am unsatisfied with my delivery?

Orders and deliveries: How much should I order?

Products: Are your ingredients suitable for people with allergies?

I can't see any shipping quotes. How do I progress to payment methods for my order?

I'm buying from your website as gifts. How do I get additional boxes so I can give them in them?

Products: How much is a teaspoon, really?

Products: Why don’t you offer less than half a teaspoon?

Products: Why don't you stock a product I'm looking for?

Payment: What payment options do you offer?

Recipes: Can I get a recipe card with my order, if I order one of your recipes?

Recipes: Can I comment on recipes?