FAQs

Here are all the answers to our frequently asked questions. If the query you have isn't listed here, please contact us directly and we will be happy to help.

Account: I’ve forgotten my password, what do I do?

We know how you feel! Don’t worry, it’s super easy to change your password and reset it, just click on the ‘My Account’, and then 'Forgot My Password' to follow the instructions there.

Account: How do I update my email on my account?

Account: How do I unsubscribe from the mailing list?

Orders and deliveries: When will my order arrive?

Orders and deliveries: How much is delivery?

Orders and deliveries: Do I have to be in for delivery, or will it fit through my letterbox?

Orders and deliveries: Can I share my order on social media?

Orders and deliveries: How do I cancel an order?

Orders and deliveries: What do I do if I am unsatisfied with my delivery?

Orders and deliveries: I can't see any shipping quotes. How do I progress to payment methods for my order?

Packaging: What type of packaging do you use and how can I recycle it?

Packaging: What is your plant a tree scheme?

Payment: What payment options do you offer?

Products: I bought a recipe kit from you recently. Why can't I see it to order it again?

Products: Where do your reviews come from, and can I trust them?

Products: How long will my spices last for?

Products: How do I leave feedback?

Products: Are your ingredients suitable for people with allergies?

Products: I'm buying from your website as gifts. How do I get additional boxes so I can give them in them?

Products: How much is a teaspoon, really?

Products: Why don't you stock a product I'm looking for?

Products: Can I get a recipe card with my order, if I order one of your recipe kits?

Recipes: Can I comment on recipes?